Adobe creative suite activation issue

Forum|Forum|1 year ago
October 3, 2024
3 replies
475 views

Hi everyone,

I've just started the full paid version of the adobe creative suite by using my university email to get the student discount on the full plan.

After paying the first month I tried downloading Illustrator first, but it gave me an error message.

It says that my account is not valid for this device and I should try with an insitute's ID.

I don't understad what shoud I do to resolve this problem as every program closes after clicking any button shown.

I hope someone may have some tips, thanks.

This topic has been closed for replies.

Nancy OShea

Community Expert

Contact your school's IT dept.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with the school ID and password the IT dept gave you.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

you probably need to contact your schools admin to get in compliance with their plan.

John T Smith

Community Expert

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730