Adobe Customer Service Call - Over an hour on hold. How do I complain?

I've tried that and many other things, which is WHY I want to find a "higher up" to complain to.

The link you sent was what I originally used (whilst waiting over an hour on the phone to customer support permanently on hold) to chat to a rep who told me he didn't have the authority to tell Adobe to "re-select payment" now that my address change has been implemented.  He spent about 10 minutes changing my address.

My phone support call was eventually answered after 1 hour 47 seconds and my initial problem was finally solved.  I spent the first 10 minutes with a non-native English speaker spelling out each word of my new address.  This is something I'd already done via the online chat facility, and had been assured was now actioned.  More poor customer support.

After an hour of music with no clue as to how long I'd have to wait I was greeted with an apology along the lines of "unexpectedly high number of calls". In the 15 years I've used Adobe products I've NEVER had a call answered in less than half an hour (admittedly I've only rung them about 4 times in total over the 15 years) so I fail to see how this can in any way be seen as "unexpected". Because of prior experience I made a point of avoiding the Monday after the weekend and lunchtime. Still took over an hour of a long distance call I was paying for to get a human being to speak to.  This is totally unnecessary. It's not rocket science to build a web page that lets you edit your address or say "Re-attempt payment" instead of insisting customers clog up your phone lines at their cost waiting over an hour for someone to answer.

After leaving this web site I was asked to fill in a survey. I spent some time doing it and clicked "Submit" to be met with "Our website survey is temporarily unavailable" and a suggestion that I should remember everything I'd answered and send it in an email.  More poor customer support.

Honestly, after years of this I want to write to their MD and explain to him that this is completely unacceptable in this day and age. Of course staff refuse to give you any contact details to complain to other than a bland generic support@adobe.com

Even the forums do their best to obfuscate any entry or requests for help, driving the casual user mad insisting you "ask a question" before redirecting you off to somewhere else.

The whole mess is just appalling and will never change because there's no way of officially complaining to anybody other than a hired non-English speaker who has no power or access to do anything.