adobe fonts not loading in creative cloud

Question

only 2 of my active fonts are showing up in illustrator and I can't seem to get the rest working. When I go to the cc desktop app to look at my previously active/active fonts it's just stuck loading. When I go to "manage fonts" in my adobe account in a browser it shows all fonts being active.

I've tried:

-deactivating and reactiving all the fonts

-activating any random font I have not prevously used

-signing in and out of creative cloud and my adobe account

-restarting my computer

I don't know if this has anything to do with it but I also went to my account preferences on cc and in general under cloud storage it says "getting storage information..." but it never changes like it's also stuck

Nancy OShea · Accepted Answer

Time machine migrations won't work.

Use the Adobe Cleaner tool to remove old apps from your system.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Do a fresh install with the latest Creative Cloud Desktop app followed by your other CC apps.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Only the latest versions will work on Apple Silicon M1 chip computers.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

Hope that helps.

nsauter · Answer

update:Some info I didn't include before,the issue began when I started working on my new M1 imac. Someone suggested on a separate question I asked that this issue may be because I was working on versions cc that were installed using a time machine backup. I uninstalled and reinstalled illustrator, photoshop and indesign and unfortunately that didn't fix it. I checked photoshop and none of my adobe fonts are showing up as opposed to the 2 that show in illustrator.  any help would be much appreciated!! I use a lot of those fonts for work and would really like to figure this out as soon as possible

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