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Participant
August 14, 2024
Question

Adobe Installer set-up not opening

  • August 14, 2024
  • 1 reply
  • 321 views
 

Hello, i am contacting you becuase i cant seem to open my adobe creative cloud set up.

What happens is that after i download the set up on my computer and try to enter the exe file it just wont open; i noticed that windows reports a problem on my task manager when the cc task is open and it just closes within a few seconds.

Do you have any idea of how this could be resolved? Thanks in advance.

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1 reply

kglad
Community Expert
Community Expert
August 14, 2024

restart your computer and retry.

Participant
August 14, 2024

ive restarted my computer 4 times and it still dont work

kglad
Community Expert
Community Expert
August 14, 2024

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.