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Participant
Aug 14, 2024 10:32 PM UTC
Question

Adobe Installer set-up not opening

 

Hello, i am contacting you becuase i cant seem to open my adobe creative cloud set up.

What happens is that after i download the set up on my computer and try to enter the exe file it just wont open; i noticed that windows reports a problem on my task manager when the cc task is open and it just closes within a few seconds.

Do you have any idea of how this could be resolved? Thanks in advance.

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5 replies

kglad
Community Expert
Community Expert
Aug 14, 2024 10:39 PM UTC

restart your computer and retry.

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Participant
Aug 14, 2024 10:54 PM UTC

ive restarted my computer 4 times and it still dont work

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kglad
Community Expert
Community Expert
Aug 14, 2024 11:10 PM UTC

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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