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Inspiring
Feb 8, 2024 9:23 AM UTC
Question

adobe Library corrupts my files

 

i just made a file, added it to my library and it corrupted it , also some older files i cannot longer load ...this is hours of work i cannot recover! please help 

 

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11 replies

ealanjones
Inspiring
Apr 10, 2024 6:49 PM UTC

Sounds very similar to what I encountered last week and logged it as Corrupt Library Files. I've no solution to offer only the knowledge you're not alone in dealing with corrupt library issues.

Of course, Adobe hasn't furnished a solution either. 

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Tarun Saini
Community Manager
Community Manager
Apr 26, 2024 9:58 AM UTC

Hi

@ealanjones

,

 

We're sorry to hear about the issue you're encountering as you're seeing this issue only in the Adobe Illustrator app. As per the link shared above, you'll get notified once there is an update from the product team. Please check for the resolution from this board.

 

Regards,

Tarun

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kglad
Community Expert
Community Expert
Feb 8, 2024 2:30 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
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bijouzAuthor
Inspiring
Feb 9, 2024 8:11 PM UTC

thank you

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kglad
Community Expert
Community Expert
Feb 8, 2024 2:29 PM UTC

what steps did you take to add the files to your library?

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bijouzAuthor
Inspiring
Feb 9, 2024 8:10 PM UTC

just dragged them over to my library

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kglad
Community Expert
Community Expert
Feb 9, 2024 10:17 PM UTC

only certain file types are able to use libraries.

 

https://helpx.adobe.com/creative-cloud/help/libraries.html

 

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