Skip to main content
E
Essexjac
Participant
August 23, 2021
Question

Adobe not working on PC

  • August 23, 2021
  • 3 replies
  • 272 views

Hi

I usually work on a mac but at the moment have to work on a PC.

I have logged into Adobe but nothing is working. I have updated all the apps but when I go into something I get a white box and although I can see the program nothing is responding and all menus are greyed out? Why is that - do I need to sign out of the Mac cloud?

thanks

Jackie

    This topic has been closed for replies.

    3 replies

    E
    EssexjacAuthor
    Participant
    August 24, 2021

    Thanks - that was it exactly. I thought you could be logged in on more than 1 machine but obviously not! As soon as I logged out of the Mac it started working on the PC. Cheers guys!

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 23, 2021

    Does your Win system meet the min-requirements to run Creative Cloud, etc...?

    Check each one.
    - https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    Did you install the apps yourself or did they come from your IT dept?

     

    Nancy O'Shea— Product User & Community Expert
    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    August 23, 2021

    Probably, since you can only be logged in and actively using your subscription on one computer at a time. However, I'm not a Mac user or a CC user, so let's try you in Creative Cloud Services where someone who knows the answer is more likely to see it.

     

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices