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shirtboy4433d
Participant
May 5, 2025
Question

Adobe Personal File Adobe ID

  • May 5, 2025
  • 1 reply
  • 216 views

My computer crashed and had to do full reinstall-  I had a shortcut on my desktop to drop files in for quick saves...    the shortcut is gone and i cant seem to access my files   they are not in my cloud files   

 

this is under legacy creative clould files personal account   Adobe support didnt have solutions     not sure if this is so legacy that recovery is possible 

 

myemail.com  (long string of digiits  @ adobeID ) any thoughts? 

 

1 reply

kglad
Community Expert
Community Expert
May 5, 2025
shirtboy4433d
Participant
May 5, 2025

yes but how can i recover files since the shortcut isnt working and I had to do a full OS reinstall...  I cant find a link to the old files    

kglad
Community Expert
Community Expert
May 5, 2025

check the folder rename.