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M
MiaGianini
Participant
May 17, 2023
Question

Adobe Portfolio

  • May 17, 2023
  • 2 replies
  • 684 views

Hi everyone!

 

Since my boss linked his plan to my account (I already had a plan) to work in his studio I can't access my web portfolio to change it. So now I have to plans linked to my account.

 

I am logged in with my account and I don't know what to change, I don't even see his license in the account section.

 

What can I do?

 

Thank you

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 20, 2023

Contact Portfolio support team and ask if they can move your old Portfolio to your current plan. 

NOTE: They don't work on weekends but they usually reply within 48 hours. 

Check your email for a reply.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 17, 2023

    what kind of subscription do you have? individual? teams? enterprise?

     

    if individual do you see anything other than your own plan, https://account.adobe.com

    M
    MiaGianiniAuthor
    Participant
    May 18, 2023

    I can only see my plan and it is individual

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 18, 2023

    Hi @MiaGianini,

     

    Welcome to the community! We're sorry to hear about your difficulties. If you have two separate plans linked to your Adobe account and it's causing issues accessing your web portfolio or making changes, here are a few steps you can take to resolve the situation:

    1. Reach out to Adobe's customer support directly and explain the situation. They will be able to assist you in untangling the linked plans and help you regain access to your web portfolio. Adobe's support team has the necessary tools and knowledge to resolve account-related issues efficiently.

    2. When contacting Adobe Support, be prepared to provide details about both plans linked to your account, including the plan names, account email addresses, and any other relevant information.

     

    See Portfolio links:
    - FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/
    - Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

     

    Regards,

    Tarun

     

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