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B_URBEST
Known Participant
September 1, 2022
Answered

Adobe Portfolio - All videos - stopped loading - no videos will load on my entire portfolio site.

  • September 1, 2022
  • 3 replies
  • 1264 views
  • All of a sudden no videos will load - error - try refreshing page
  • How many Jobs have I not gotten an interview for because, the site wasn't working and I didn't know it.
  • It's pretty gross, that adobe offers a featur like portfolio. We the customer put in weeks to develope a portfolio site and then Adobe just says, "Doesn't work? not my problem"! Adobe says, "Sounds like a You problem, not a Me problem" (I've asked about portfolio in the past and - this is essential what tech says)
  • Can someone please fix Adobe Portfolio - I'm in the middle of a job search and - no videos will play on portfolio
  • • Thanks you

 

 

    Correct answer Nancy OShea

    @adobe_zen_light,

    Are you an Adobe Stock Contributor?

    Collections containing Stock Videos are not supported. 

     

    "NOTE: It is not possible to share video files. Only collections of images can be shared to Adobe Portfolio."

    https://help.myportfolio.com/hc/articles/360036798993-Sharing-Adobe-Stock-Collections-on-Adobe-Portfolio

     

    Hope that helps.

     

    3 replies

    adobe_zen_light
    adobe_zen_light
    Participating Frequently
    August 7, 2025

    You have my sympathy. No video upload to portfolio.

     

    No response to email on this subject.

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    August 7, 2025

    @adobe_zen_light,

    Are you an Adobe Stock Contributor?

    Collections containing Stock Videos are not supported. 

     

    "NOTE: It is not possible to share video files. Only collections of images can be shared to Adobe Portfolio."

    https://help.myportfolio.com/hc/articles/360036798993-Sharing-Adobe-Stock-Collections-on-Adobe-Portfolio

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    adobe_zen_light
    adobe_zen_light
    Participating Frequently
    August 17, 2025

    No video integration with portfolio. That seems a shame.

     

    Thanks for the response.

     

    <link removed-kglad>

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 3, 2022

    [Moderator moved from Using the Community to Creative Cloud Services.]

     

    @B_URBEST,

    Did you upload videos to YouTube and then add them with Portfolio's Embed Module?  This method has never failed for me unless YouTube was having a problem at their end.

    https://help.myportfolio.com/hc/articles/360036483773-Embed-module

     

    What's the URL to your Portfolio page where videos don't play?

     

    Which browser are you using?  Have you tested with other browsers?

     

    What country are you viewing from?   I ask because your region may be blocking content that would otherwise be viewable from another region.

     

    ===============

    More Portfolio links:
    - FAQ & Knowledgebase - https://help.myportfolio.com/hc/
    - Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

     

    Nancy O'Shea— Product User & Community Expert
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 3, 2022

    Hi @B_URBEST 

     

    This Using the Community is for forum questions and issues with the forums themselves. For support with Adobe Portfolio, you are more likely to get help if you go to:

    https://help.myportfolio.com/hc/en-us

    Click "Contact Us" in the upper right.

     

    Jane

     

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