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K
KrisztiA-T
Participant
May 8, 2022
Answered

Adobe Portfolio being blocked by McAfee, but the site is not blocked

  • May 8, 2022
  • 1 reply
  • 2102 views

Hi, I'm trying to edit my portofolio site on Adobe Portfolio, but every time I try and log in I get a McAfee page stating "We’re sorry, the page you requested cannot be found."

It even lets me log in, then a few seconds later it redirets to the McAfee page.https://www.mcafee.com/sae/blockpage.html?hash=08052022212256

Only thing is, that that page is not blocked on my McAfee site at all.

If anyone has any ideas, I'd love to hear them.

Many thamks.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    I've been advised by Adobe Portfolio team that it's an add-in to Safari that is causing the problem. I have found the McAfee WebAdvisor extension and disabled it. Now I can access my site without any problem.
    It seems that I have to leave the extension enabled to browse safely, then turn it off if I have a site, such as my Portolio site, that I can't access. Annoying, but at least I can access my site again in my favoured browser.

    Many thanks for your help.


    Disabling is NOT recommended for security reasons.  A better approach is to open Web Advisor and create a WHITE LIST of sites you know are safe.  Make sure you're accessing sites on secure HTTPS servers, not unsecure HTTP. 

    Read up on it.

    https://forums.mcafee.com/t5/WebAdvisor/How-to-whitelist-exe-from-the-McAfee-Web-advisor/td-p/618542

    https://download.mcafee.com/products/webhelp/4/1033/GUID-B4D9DBDF-A0E5-4302-9ACD-61AFA799B7A3.html

     

     

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 8, 2022

    That's odd.  I have McAfee Live Safe anti-virus protection and I don't experience that problem. 

    Are you sure you're going to the correct site?

    https://www.myportfolio.com

     

    Can you log-in to your online Adobe Account?  Use a browser like desktop Chrome or Firefox that accepts cookies and does not have script blockers.

    https://account.adobe.com/plans

     

    If you continue to have problems with log-in, contact Adobe Portfolio Support for technical assistance.

    - FAQ & Knowledgebase - https://help.myportfolio.com/hc/
    - Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

    Nancy O'Shea— Product User & Community Expert
    K
    KrisztiA-TAuthor
    Participant
    May 8, 2022

    Thanks. Your link did the same too.

     

    I've managed to get in using Microsoft Edge. I just don't get why Safari has suddenly started doing this, as I've been using that without a problem for months. The site is blocked on my Mac and ipad, but I can get in using an android phone (although the editing experience is awful, so I wouldn't actually edit anything there).

    Last night I even updated Safari to try and fix the problem (in case the latest update would help - but it didn't).

    I'm just curious now as to why Safari won't allow me access to the site.

    Thanks so much for your help, at least I can get in and update my site now. 👍

    K
    KrisztiA-TAuthor
    Participant
    May 10, 2022

    I've been advised by Adobe Portfolio team that it's an add-in to Safari that is causing the problem. I have found the McAfee WebAdvisor extension and disabled it. Now I can access my site without any problem.
    It seems that I have to leave the extension enabled to browse safely, then turn it off if I have a site, such as my Portolio site, that I can't access. Annoying, but at least I can access my site again in my favoured browser.

    Many thanks for your help.

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