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MABUR2007
Participant
March 23, 2021
Question

Adobe Portfolio contact form not sending email

  • March 23, 2021
  • 3 replies
  • 10305 views

Hi all, I have a number of Adobe Portfolio sites, and it seems that all the contact forms no longer send the email. There is no error message when the submit button is clicked. I have tried different email addresses using different providers, including gmail and outlook, none seem to work. Any ideas?

      This topic has been closed for replies.

      3 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 26, 2021

      Hi @MABUR2007,

      Gmail might be filtering your mail into Spam, Social or Promotions folders.  The last time I tested it, the PF contact form worked fine but it landed in my Social folder unless you train Gmail to send it to Inbox.

       

      Hope that works.  If not, contact Portfolio Technical Support below.

      https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

       

      Nancy O'Shea— Product User & Community Expert
        michaelfreund
        michaelfreund
        Participating Frequently
        December 7, 2022

        definitely not a gmail thing.  i checked my spam / blocked addresses filters as well.

        emails are simply not sent. any other insight would be great!  thanks.

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        December 7, 2022

        Are you sure your form is sending to the correct email address? 

        Did you add your correct email to Form Options when you created your form?

        https://help.myportfolio.com/hc/articles/360036484493-Contact-Form-module

         

        Failing that, contact Adobe Portfolio Technical Support.

        https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

        Nancy O'Shea— Product User & Community Expert
        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        March 23, 2021

        Sorry, no forum here... unless some other Portfolio user has an answer
        See Employee Dave's reply "Portfolio team asked us to close up shop here"
        -This link has information on Portfolio
        -https://community.adobe.com/t5/download-install/is-portfolio-still-being-developed/td-p/11583268?page=1

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        March 23, 2021

        I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum.

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