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aude.au
Known Participant
February 8, 2021
Question

Adobe Portfolio Is Faulty

  • February 8, 2021
  • 2 replies
  • 354 views

Adobe portfolio is massively faulty at the moment. 

1. Pages auto refresh.

2. Cannot upload images (error message: page unresponsive).

3. Cannot rearrange page content. Rearrangements are not saved. 

4. Adjustments/uploads delete itself / does not save.

I've been using Adobe portfolio for around 8 years. 

These issue’s must be rectified urgently. 

 

      This topic has been closed for replies.

      2 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 8, 2021

      Hi @aude.au,

      According to Adobe's current system status report, everything is up & running.

      https://status.adobe.com/

       

      Try again with a different desktop browser like Chrome or Firefox that allows cookies and does not have script blockers.

       

      Failing that, please submit an official help request to the Portfolio Support Team.

       

      Good luck!

       

      Nancy O'Shea— Product User & Community Expert
      A
      aude.auAuthor
      Known Participant
      February 16, 2021

      Thanks Nancy! One of the pages on my portfolio/website contains a large number of images, and that's what's causing this issue on that specific page. The other pages are working fine. Adobe support' has advised me that they are working on optimising Adobe Portfolio’ to be able to handle a larger number of images, moving forward. For now, I have to lower the number of images per page, in order to resolve this issue…

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 16, 2021

      Too much bandwidth is never good. It can significantly impact page performance and cause failures especially on restricted mobile data plans. 

       

      I choose media carefully and optimize images for the web in Photoshop before uploading them to Portfolio.  Photoshop's File > Export > Export As panel (see screenshot) can help you bring down file size without sacrificing much on image quality.  On gallery pages with multiple cover images, every little bit helps.

       

       

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 8, 2021

      Sorry, no forum here... unless some other Portfolio user has an answer
      See Employee Dave's reply "Portfolio team asked us to close up shop here"
      -This link has information on Portfolio
      -https://community.adobe.com/t5/download-install/is-portfolio-still-being-developed/td-p/11583268?page=1

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