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summerl58187488
summerl58187488
Participant
Dec 22, 2021 4:02 AM UTC
Question

Adobe portfolio issues - publishing issue

I have a paid creative cloud subscription, which includes portfolio publishing. My portfolio is saying unpublished and whenever I tried to publish the website, the subsription option populates. If I am already a subscriber, why is it asking to pay and upgrade and create another subscription? Please advise

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Dec 23, 2021 12:29 AM UTC

    Are you logged-in to your PAID account?

    Is your subscription active and your payment details current?

    https://account.adobe.com/plans

     

    If this is a K-12 plan from your school, it's possible you don't have Portfolio access.  Contact your school's IT dept for more details.

     

     

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