Adobe portfolio not allowing me to publish site even with subscription

What it says in the title. I bought the Behance subscription and even received the email confirming but any time i hit "publish" on my website it just prompts me to pay again. refreshed browser opened new windows different browser all the same result. Went to payment website again, told me i did in fact already pay for this. so why won't it let me publish my website? further, this is a website i paid to have up for 5 months and recently renewed, so it's not a problem with my website.