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mena.g
Participant
Aug 3, 2021 11:22 PM UTC
Answered

Adobe Portfolio, website dissapeared

I think my friend my have accidentally deleted my website, they have access to my Adobe account, and now I do not see my site when I access Portfolio. This is extreme;y frustrating becuase there is no support team for Adobe Portfolio, when you call the Adobe number they do not have a team that supports troubleshooting for Portfolio. Does anyone know if there is there a way to recover this website if it was deleted? I sent them a an email, that's the best I can do for now, but I need a quicker solution to this.

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Aug 4, 2021 12:49 AM UTC

    [Moderator moved from Using the Community (forums) to Creative Cloud Services.]

     

    @mena.g,

    1. Sharing your log-in details with other users is a violation of your Terms of Service agreement with Adobe.  Your individual account must not be shared with other users.

     

    2. Portfolio default URLs are https ://  user_name . myportfolio . com (without spaces). 

     

    3. Did you log-in below with your correct user ID (email) and password?

    https://portfolio.adobe.com/sites

     

    4. If you still need help, contact the Portfolio support team below.

    https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

     

    Good luck!

     

    Nancy O'Shea— Product User & Community Expert
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    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Aug 4, 2021 12:49 AM UTC

    [Moderator moved from Using the Community (forums) to Creative Cloud Services.]

     

    @mena.g,

    1. Sharing your log-in details with other users is a violation of your Terms of Service agreement with Adobe.  Your individual account must not be shared with other users.

     

    2. Portfolio default URLs are https ://  user_name . myportfolio . com (without spaces). 

     

    3. Did you log-in below with your correct user ID (email) and password?

    https://portfolio.adobe.com/sites

     

    4. If you still need help, contact the Portfolio support team below.

    https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

     

    Good luck!

     

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    Nancy O'Shea— Product User & Community Expert
    fatherD.
    Participant
    Nov 4, 2024 1:33 PM UTC

    Hello! I can't access my portfolio to edit it. I can visit it as a website, but I can't find it in the editor. Can you help? Thanks!

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 4, 2024 2:19 PM UTC

    @fatherD. 

     

    click https://portfolio.adobe.com/sites

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