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skywalker1366
Participant
Feb 21, 2021 8:12 PM UTC
Answered

Adobe Remote Control

Hello, I recently had an issue with my lightroom so contacted Adobe through chat. They fixed my issue through remote access or some screen sharing. They had full control of my computer which was no surprise. Although I began to worry if they might now have acces to my computer amd personal information? Should I be concerned? How safe is screen sharing with a stranger? & How can I check if the app or software used to control my screen was removed? I am worried I made a mistake...

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    kglad
    kgladCorrect answer
    Community Expert
    Oct 25, 2022 9:26 PM UTC

    the answer is/was there's no concern (re hacking) if an adobe agent was involved.

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    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Feb 21, 2021 9:48 PM UTC

    How did you contact Adobe -- by phone or through the official online chat system?

     

    What is your Adobe Case Number?

    https://account.adobe.com/plans

    Scroll down to view support history.

     

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer.  Real Adobe reps will NEVER reach out to you by Outlook, Gmail, Yahoo, Hotmail or Skype.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

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    Nancy O'Shea— Product User & Community Expert
      Piamedea-Digital
      Participating Frequently
      Oct 25, 2022 9:22 PM UTC

      I don't see how this is a "ccorrect" answer this does not answer the question at all. The questions were "Should I be concerned? How safe is screen sharing with a stranger? & How can I check if the app or software used to control my screen was removed? "  This doesn't answer those questions. This seems like more of a general guideline for what to do in the future. 

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        Piamedea-Digital
        Participating Frequently
        Oct 25, 2022 9:26 PM UTC

        #3 seems like a great resource for future reference, though.

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