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Dominika2520361879ru
Participant
July 13, 2023
Question

Adobe Remote Support Session

  • July 13, 2023
  • 2 replies
  • 491 views

Hello,

 
I was asked by an Adobe Agent to have and Adobe Remote Support Session when an agent takes over my laptop to solve the problem. Could you please verify with me if this is normal for the employees to do that? That issue was solved but just want to make sure since I do not feel much comfortable with the fact that someone had a control over my laptop since I have never done this before. 
 
Thank you! 

      2 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      July 14, 2023

      Just make certain you're contacting a genuine Adobe Technical Engineer over secure channels.

      Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
      =============
      3 Easy Ways to Identify Genuine Adobe Staff
      https://tinyurl.com/10791730

       

      Nancy O'Shea— Product User & Community Expert
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 13, 2023

      yes, it's not just common, it's typical.

       

      -----------

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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