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aissa04051995
Participant
May 17, 2021
Question

Adobe site does not open

  • May 17, 2021
  • 2 replies
  • 6007 views

Why I can not access an Adobe site, in my computer and my phone, although the Internet availability with a high flow, and there are no problems in browsing any other location, only Adobe site, But when using a special Internet browser named TOR BROWSER, the site was operated.
I've been prepared to buy a full Adobe package but the site does not open and show the following error message:
This Site Can't Be Reachedthe Connection Was Reset.
TRY:
Checking The Connection Checking The Proxy and The Firewall
Running Windows Network Diagnostics
Err_connection_reset

2 replies

Abambo
Community Expert
Community Expert
May 17, 2021

Check your proxy and firewall. But it may well be that your internet service provider blocks certain websites. I may also be that your host file contains addresses for adobe.com that are not correct. Your hosts file should not contain any Adobe entry at all.

I know Tor by name, but do not know if Tor uses a VPN to bypass some barriers that are in the way of standard browsers.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
May 17, 2021

1. use a browser that allows popups and cookies.

2. clear that browser's adobe.com cookies

3. restart your computer and retry connecting with that browser.