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Participant
September 29, 2021
Answered

adobe suite

  • September 29, 2021
  • 1 reply
  • 303 views

Hi, I bought the adobe suite for students. The payment is done but on my account nothing hs changed.. It's like I haven't subscribed yet.. but again; I've succesfully payed..

hope you can give me some advise

This topic has been closed for replies.
Correct answer John T Smith

The subscription may take a day to show on your account

Log-in to your Adobe account and click this link https://account.adobe.com/products

 

If that doesn't help, continue reading

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 29, 2021

The subscription may take a day to show on your account

Log-in to your Adobe account and click this link https://account.adobe.com/products

 

If that doesn't help, continue reading

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
September 29, 2021

thank so much, I felt a bit desperate, so it means a lot to me that you could send me a reply!