Adobe support not helping... Creative Cloud not working

@L.Conway,

Sorry for your frustration.  You can update your case from your online support history panel. Log-in below at:

https://account.adobe.com/support

Maybe I'm missing something but assuming your computer meets current Creative Cloud requirements and you can connect with Adobe's servers, I don't see a burning need for updates to use Lightroom Classic.  

Look at the CPU & GPU requirements below.  Most CC apps work on

• Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
• MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/lightroom-classic/system-requirements.html

- https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

Troubleshooting Connection Errors

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Hope that helps.  If not, post back and we'll try exploring other issues.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.