Adobe telling me I have no subscription when I've paid (SUPPORT)

Forum|Forum|4 years ago
November 2, 2021
3 replies
2899 views

About a week and a half ago I purchased a student creative cloud subscription and was working fine, I edited a video a couple nights later with no issues. I haven't opened the app and loged in until today and now the app is telling me I need to start a trail when I've paid and used their apps. When I try to check my sub, the account's page tells me I didn't pay and to add to this, they wont let me contact support as they say I don't have access. What do I do?

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Nancy OShea

Community Expert

Log-in below to confirm your subscription is active and payment details are correct.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Failing that, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert