ADOBE XD update check issue

Hey folks, I have an issue with Adobe XD and Creative cloud Platform.

XD dosn't get the updates trough the Creative Cloud Platform: if I open the creative Cloud I see that everything is up to date (but it's not).

For the last year I've unistall e reinstall it every time but is very annoyng.

Is there a fix to this? It happen only with ADOBE XD.

My version of adobe xd is: 34.0.12.33 Creative Clous Dync 4.3.63.1

Here a screenshot of the issue:

Thanks in advace

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Community Expert

you're up-to-date (except xd).

click the three dots next to xd open, and check for other versions and see if v 35 is listed.

if not, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials