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Participant
May 2, 2022
Question

AdobeCC Unable to sync. Install sync component and try again. Error Code 304

  • May 2, 2022
  • 1 reply
  • 1553 views

"Unable to sync. Install sync component and try again. Error Code 304"

While importing a very large photo library into Lightroom, LR popped a window which forced me to update CC (which was already up to date).

 

Immediately sync stopped working and CC began complaining about updates available (it was already set to auto-update) and LR crashed.

 

Nothing I could do would bring it back to life, so, per the 304 error code (corrupted install), I uninstalled the entire CC suite, then reinstalled CC to no effect.

 

Uninstalled CC again, ran the cleaner, remove all, manually deleted all the leftover junk in the App and Common Files folders, then did it all again.

 

I've gone through this probably 15 times now, and even stripped all Adobe references from the windows registry after one cleaning.

 

Sync never starts because CoreSync never gets installed for some reason - no CoreSync folder, no exe. Obviously, the 'pause sync' button does nothing.
Also, unable to install ANY other apps, nor set the sync folder location (currently empty - attempting to set it causes CC to crash)


CC version 5.70.1307
Apps, Files, Discover, CC Installer 5.7.0.1307
Plugins 5.7.0.1081
Libraries 1.0.4.8
Stock & Mkt 2.2.0.65
CC Library 3.19.8.2

Microsoft Windows [Version 10.0.19044.1682] (all patched up)
System Type x64-based PC
Processor Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz, 3401 Mhz, 6 Core(s), 12 Logical Processor(s)
Installed Physical Memory (RAM) 64.0 GB
Plenty of storage - multiple TB
Gigabit Internet

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1 reply

Neelamk
Legend
May 3, 2022

Hi There,

 

We are sorry for your difficulties as you are unable to sync your files in Creative Cloud. As you mentioned that you get Error Code:304 after you install it indicates that the installation is no longer functional. We would recommend you please try installing it again. Please follow the below links for reference:

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

If you've completed all of the troubleshooting mentioned in this discussion and the articles above and are continuing to have difficulties I'd recommend reaching out to and working with our support directly.
Please contact them here: https://helpx.adobe.com/contact.html?rghtup=autoOpen
 
Please let us know how it goes.
 
Regards,
Neelam
 
 

 

Don_hAuthor
Participant
May 4, 2022

Thank you for the quick response. There was no helping it - I had to restore my entire OS drive from backup to recover. Lucky for me I don't store any data there.

Neelamk
Legend
May 5, 2022

Hi There,

 

We are sorry to hear that, could you please let us know if you were able to connect to our support team.

 

Regards,

Neelam