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H
HANG5F9F
Participant
May 4, 2021
Answered

After Adobe email me for identification, I keep can't login to Creative Cloud...

  • May 4, 2021
  • 1 reply
  • 431 views

Please help. After I enter the idntification code on Creative Cloud, it keeps said I was log-out, but when I click the log-in button, it say loding into Creative Cloud, however, waiting for a few moment, it said I was Log-out again....the loop doesn't stop.

I have tried every method which Adobe given in https://helpx.adobe.com/hk_zh/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Could anyone please kindly help? I have uninstall the app almost 5~6 times.........Thanks.

This topic has been closed for replies.
Correct answer Peru Bob

You may want to go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
May 4, 2021

You may want to go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

H
HANG5F9FAuthor
Participant
May 8, 2021

Thanks so much, it really helps!

Thank you!

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 8, 2021

You're welcome. 

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