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Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
September 25, 2015
Answered

After CC 2.3.0.151 Update, Core Sync Process Missing (No File Sync, No Typekit)

  • September 25, 2015
  • 1 reply
  • 2205 views

I'm a long-time ACP member and forum moderator on several forums. I have two Macs running Mac OS X 10.10.5. Both of them were updated this evening to the newest version of Creative Cloud app, 2.3.0.151.

On my MacBook Pro, the CC app is running fine. But on the iMac, there is no access to File Sync or to Typekit. All I see is under Fonts or Files is the spinning blue icon.

When I investigated CC app of this computer, I found the following:

* In the preferences, File Sync is clicked On, but the Folder location is grayed out and empty.

* In the preferences, Typekit is clicked On, but grayed and not selectable

* When I use the Activity Monitor, I see that the "CoreSync" process is not running (as it is on the other Mac, and when I've observed it before)

When I came to this forum, I saw the notice about CoreSync problems. I followed the instructions in this help file:

Creative Cloud Help | Uninstall the Creative Cloud desktop app

I uninstalled CC app, and used the link to reinstall it to version 2.3.0.151.

But nothing has changed.

What should I do next?

This topic has been closed for replies.
Correct answer Steve Werner

Hi Steve,

I'm sorry you ran into trouble here. We've seen a few reports of the blue spinner. We have a fix for you and are looking into this with the Creative Cloud app team.

Run these steps to fix the spinner:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.

Please give that a try, and let me know if you have any questions. Thank you for your help and patience here. Have a great weekend.


Cheers,

Benjamin


Thanks, Ben. I got online help from Creative Cloud support. It was a permissions issue with the CoreSync process (affecting both File Sync and Typekit). Now fixed!

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 25, 2015

Steve a quick thought have you disabled any software firewalls which might be interfering with the syncing process?

Steve Werner
Community Expert
Steve WernerCommunity ExpertAuthor
Community Expert
September 25, 2015

No, I haven't done that.

I'm online now with Shipti Sharma in Delhi, and she's working on it remotely.

B
Adobe Employee
benw525841597154115
Adobe Employee
September 25, 2015

Hi Steve,

I'm sorry you ran into trouble here. We've seen a few reports of the blue spinner. We have a fix for you and are looking into this with the Creative Cloud app team.

Run these steps to fix the spinner:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and renamed it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.

Please give that a try, and let me know if you have any questions. Thank you for your help and patience here. Have a great weekend.


Cheers,

Benjamin

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