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Kortjohn
Kortjohn
Participating Frequently
June 14, 2015
Question

After last CC update - file syncing says it is off in the main desktop app window but in preferences it is set to on.

  • June 14, 2015
  • 1 reply
  • 319 views

This happened right after the Creative Cloud update a few days ago (June 8th 2015?  plus/minus a day or two) 

The desktop app displays the text "When you turn on file sync...."  and underneath "to start saving files to creative cloud...." in the opening window as if it is off.  none of the files or folders in windows explorer in the CC folder (with the red CC logo icon) have any of the green check icons indicating up to date or the ones indicating syncing.  The main CC folder does have the shared folder look (the two person icon indicating it is shared).

In preferences in the desktop app i go to turn syncing on  and it says it is on already.

tried restarting, moving the folder to a different location then back and clicking off in preferences for file syncing and then on again...nothing helps.

This topic has been closed for replies.

1 reply

wharress
Community Manager
wharressCommunity Manager
Community Manager
June 15, 2015

Hi,

We are now aware of this issue and are currently investigating, could you send us your log files please?

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CoreSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email.


Thanks

Warner

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