After the update, I lost my files.

Forum|Forum|10 years ago
December 11, 2015
3 replies
945 views

After the update, I lost my files and I can't find them locally. Is there a number I can call about recovering my CCfiles?

File sync

This topic has been closed for replies.

wharress

Participating Frequently

Hi,

Can you give me a better description of exactly what happened so I can help you further, have you looked in your user home folder for your Creative Cloud Files?. Unless manually deleted by a user, Creative Cloud wont delete a folder's worth of files.

You can contact Contact Customer Care for immediate advice (also chat is available)

Thanks

Warner

D

danielg27370574Author

Participant

Warner

To give you more detail:

I updated my CC account a week ago. A few days after updating, I went to my user home folder to access a file that I had worked on in October.

This file, along with all of the work I had saved here for the past year was gone. The only remaining files were saved over a year ago from a different PC.

They are deleted from My Assets as well. It was a lot of files, and a lot of hard work that I am hoping isn't lost forever.

Thank you for directing me to the customer service phone number, not sure how I missed it.

Thanks again,

Danny

wharress

Participating Frequently

Hi,

Did you manage to get the help you were looking for with Adobe customer care?, please let me know if your files were able to get restored. We have an internal bug open for this issue and are currently investigating.

Thanks

Warner