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Inspiring
June 24, 2019
Question

After using Adobe Capture I have multiple instances of empty libraries

  • June 24, 2019
  • 2 replies
  • 621 views

After I used Adobe Capture on my Android phone and tried to save what I captured in one of the libraries (called My library) suddenly multiple instances (around 50) of empty libraries with the same name appeared. What happened and can I delete those empty libraries any other way than one by one? I'm also afraid if I use Capture again another 50 will appear. Please help!

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2 replies

user4725390
Adobe Employee
Adobe Employee
July 9, 2019

Hi TomazDrnovsek​!

Sorry you are facing this problem, we would love to investigate this!

To delete all redundant libraries, please navigate to Libraries on Assets Web: Adobe Creative Cloud
You can check mark all those libraries for deleting in a bulk:

I am sending you a private message with questions and details on how to gather logs. If you could answer, it could help us to understand the root cause.

Thank you,
Mariia

user4725390
Adobe Employee
Adobe Employee
August 7, 2019

Hi TomazDrnovsek

Were you able to delete libraries on Assets Web?


Thank you,
Mariia

kglad
Community Expert
Community Expert
June 24, 2019