Again! “Some files failed to sync” issue

Hi Annette,

Sorry for your difficulties. Are you still encountering the issue? If you are, could you help us out in collecting more info. This is a pretty long list of questions

• Is the Adobe ID you use here on the forums the same which is experiencing the issue (Y/N)?
• Do you have multiple Creative Cloud Accounts?
• Do you use the same Adobe ID on multiple workstations?
• Number of machines affected:
  

• Internet connectivity info (Ethernet/WiFi):
• What is your upload/download speed (can you run a speed test via www.speedtest.net)?
• Are you using a proxy (Y/N):
• Are you using Firewall (None/Corporate/Local):
• Do you log onto a domain?
• Location where issue occurred (City, Country):
• Timezone of your computer:

• Creative Cloud App Version:
• Operating System:
• Name of affected File(s)/Folder(s)
• Does the issue seem related to a specific file type or file size?
• Are the File(s)/Folder(s) having the issue part of a collaboration?
• If the issue is related to a folder, is it shared?
• Exact Error message - Please provide screen shot if possible
• What file operation were you trying to perform when the error occurred (please document each step)?

Sorry for such a long list, this will help us narrow down the issue.

Thanks,

- Dave