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Tara Dactyl
Participant
November 23, 2020
Question

AIGPUsniffer and customer service

  • November 23, 2020
  • 2 replies
  • 154 views

#aigpusniffer crashed and destroyed my Mac. It's a known issue according to a manager at #adobecreativesuite on Macs but I can't get my suite paused or credited. They told me to call back when I get a computer but it's taken 2 months for a new computer (pandemic) and now they just hang up on my calls after I wait forever on hold.   Help! How do you reach customer service? I'm trying social media now. 

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    2 replies

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 23, 2020

    Tara, I am sorry you are encountering so many problems contacting our support team. If you are not seeing the chat Window, as described by John, then please use a different browser, smartphone, or tablet to begin the chat session. The new computer likely also came with new security software, that if misconfigured can block you from establishing a successful chat session.

     

    Please also bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which lists the process to review and update your recent support cases.  I am showing you had two previous support cases that were closed due to a lack of response.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 23, 2020

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

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