all Adobe applications are locked

Forum|Forum|5 months ago
August 29, 2025
2 replies
67 views

I have a problem with my account. When I turned on my computer this morning and opened Adobe Premiere Pro, Creative Cloud asked me to change my password. So I created a new password. I logged in with the new password, it shows me my account. But all Adobe applications are locked. Despite the fact that I paid the annual fee, which ends on November 24. I have already reinstalled Creative Cloud Desktop. I don't know what else to do. It doesn't even show that I have paid for Creative Cloud. I just cleared the cache in appdata as you advised me. What else should I do?

kglad

Community Expert

and do you have a teams, enterprise or education subscription?

Tarun Saini

Community Manager

Hi @marek_2775,

Thanks for reaching out! We're sorry to hear about this. Is it possible for you to share a screenshot of the issue you're seeing? Which operating system are you working on? Based on the email ID you're using to sign in the community, I don't see any active plan. If you're using another Adobe ID, can you share that with me via private message?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/3JF9mRi

Regards,

Tarun

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