All app's CC Libraries have disappeared

Forum|Forum|3 years ago
March 3, 2022
2 replies
782 views

Recently, whenever I launched a desktop app (invariably InDesign for me), I was presented with a panel that kept asking me to continue as either an individual or as an organisation, so I chose organisation because I'm part of a team of designers. It's extremely coincidental, but since doing that I seem to have lost my connection to my libraries where I had a lot of content.

How do I get them back?

Libraries

This topic has been closed for replies.

Tarun Saini

Community Manager

Hi there,

We're sorry to hear about your difficulties. Would you mind telling us the version of the operating system you are using? Since when have you been seeing this issue? Have you tried with other applications as well to check if you're getting the same error when you open the InDesign application? Did you receive the same error message before? Is it possible if you can share the screenshot of the error message? Have you tried any troubleshooting steps so far? Also, do you see libraries in the Creative Cloud Desktop application or on the cloud website?

We're here to help, just need some info.

Regards,

Tarun

M

MotorIBAuthor

Known Participant

MacOS Mojave (10.14.6)

Problem for about the last week or so. It seems since being prompted to select if I am an individual or as an organisational user.

Tried many applications including the desktop CC app.

No error message, just blank libraries.

They are there online via a browser. If I try to invite myself, I am told I already have access and it prevents me from inviting myself! It's the same for all apps.