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MotorIB
Known Participant
Mar 3, 2022 2:36 PM UTC
Question

All app's CC Libraries have disappeared

Recently, whenever I launched a desktop app (invariably InDesign for me), I was presented with a panel that kept asking me to continue as either an individual or as an organisation, so I chose organisation because I'm part of a team of designers. It's extremely coincidental, but since doing that I seem to have lost my connection to my libraries where I had a lot of content.

 

How do I get them back?

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6 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Mar 3, 2022 3:11 PM UTC

Hi there,

 

We're sorry to hear about your difficulties. Would you mind telling us the version of the operating system you are using? Since when have you been seeing this issue? Have you tried with other applications as well to check if you're getting the same error when you open the InDesign application? Did you receive the same error message before? Is it possible if you can share the screenshot of the error message? Have you tried any troubleshooting steps so far? Also, do you see libraries in the Creative Cloud Desktop application or on the cloud website?

 

We're here to help, just need some info.

 

Regards,

Tarun

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MotorIBAuthor
Known Participant
Mar 3, 2022 3:35 PM UTC

MacOS Mojave (10.14.6)

 

Problem for about the last week or so. It seems since being prompted to select if I am an individual or as an organisational user.

 

Tried many applications including the desktop CC app. 

 

No error message, just blank libraries.

 

They are there online via a browser. If I try to invite myself, I am told I already have access and it prevents me from inviting myself! It's the same for all apps.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Mar 3, 2022 3:46 PM UTC

sign out and then back in to your cc desktop application: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Mar 3, 2022 2:56 PM UTC

do you have more than one adobe id?

 

if not, select individual instead of organization.

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MotorIBAuthor
Known Participant
Mar 3, 2022 3:02 PM UTC

How do I change back from organisation to individual?

 

Will that return my libraries?

 

I don't personally have more than one Adobe ID, but there are other users under our account that belong to the organisation.

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