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R
Render_Ricks
Participant
February 18, 2020
Question

All apps subscription shows 2 GB cloud space instead of 100 GB

  • February 18, 2020
  • 1 reply
  • 791 views

Hello,

 

I recently subscribed to Adobe CC All Apps after a short hiatus. I processed my payment and downloaded my apps without any problems, but my cloud storage seems locked in 2 GB, not the 100 GB included on my subscription. I've tried logging off and on, both on the desktop, mobile and Web clients, to no avail. How can I fix this?

 

Thanks in advance,

 

Ricardo

This topic has been closed for replies.

1 reply

J
jitendrak82184112
Participating Frequently
February 18, 2020

Please share the screenshot of that. Please check your storage by logging into 

cloud.adobe.com

 

R
Render_RicksAuthor
Participant
February 18, 2020

Here it is. As I said, I already checked on several devices and it says 2 GB total. After one hour waiting I got in touch with a chat agent, he told me it's happening to some users and that it should be resolved in 24 hours... We'll see tomorrow.

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