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firstl65387004
Known Participant
October 3, 2022
Question

All apps updated even though auto-update is disabled and now getting BSOD

  • October 3, 2022
  • 2 replies
  • 1889 views

I turned on my computer tonight to find out adobe has updated all my installed programs to 2022.

 

I checked creative cloud and auto-update is still disabled.  I would never ever ever ever have it turned on.

 

And now I have gotten 3 BSOD in about 20 minutes, I have never had one on this system and it's probably been 10 years since I have had one.  Now I can't even use that computer, I am now typing on my laptop which I checked and CC auto-update is disabled on and hopefully stays that way.

 

Anyone else have this problem or any idea what the solution is?

 

 

This topic has been closed for replies.

2 replies

firstl65387004
Known Participant
November 1, 2022

CC did it again!  I have updates turned off / disabled and it just installed all 2023 apps on my system.  WTF is going on, this is horse****!

kglad
Community Expert
Community Expert
November 1, 2022

hard to explain how that could happen to you when its never happened to me.

firstl65387004
Known Participant
November 1, 2022

kglad
Community Expert
Community Expert
October 3, 2022


uninstall every cc app with the unwanted version  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

install the desired older versions.

 

if that's cc 2019 or earlier, most adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

 

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com

 

if you need cc 2020, contact adobe support* for links

for cc 2021, you can use your cc app (set preferences to show older versions).

 

*
use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

kglad
Community Expert
Community Expert
October 3, 2022

also, in your cc app preferences > apps, the keep apps up to date is what you want disabled.

 

for cc app preferences > general, the auto update toggle is for the cc app itself.

firstl65387004
Known Participant
October 4, 2022

Thanks for the response.

 

I uninstalled all the 2022 stuff, and then went away and when I came back cc had reinstalled all the 2022 stuff, even though the apps udpates is disabled.

 

I am still troublehsooting the BSOD, hard when my system randomaly crashes every few mintues...

 

CC updated itself on the 28th and then started ignoring my settings and installing software on the 29th.