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Victor15A9
Participant
Nov 14, 2020 2:45 AM UTC
Question

All CC App crashing

Hello there! Just started to use the Adobe CC Apps (Photoshop, illustrator, Indesign, Bridge) up to date (2021 update) and everything is crashing or becoming unresponsive all the time. I don't know what to do but I can't be working like these. The Apps become unresponsive even when I try to close them. Photoshop is a pain, can't even move typography around without waiting 2 mins straight for it to respond.
I' using an Imac 27" late 2013 with Catalina and 32 gb on a 1Tb HD with 856 gb unused.
My files are really heavy more than 3 gb on ram, 1 gb for file but the late Adobe CC Apps were working just fine with the same computer, never had this lag issue or the sudden crash or unresponsiveness of the Apps. 

Can anyone help? PLEASE!!!!

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 14, 2020 7:27 AM UTC

    uninstall the problematic versions (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html), install the previous version of the adobe apps and wait for an update to the current latest.

     

    when updates start rolling out, install them one at a time to see if the issue is resolved.  if it is, you can then use the cc desktop app to uninstall the older version(s).

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    Victor15A9Author
    Participant
    Nov 14, 2020 3:23 PM UTC

    Will try to do so, thanks for the reply!!!!!

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