Skip to main content
Roost03
Participant
Nov 17, 2017 8:25 PM UTC
Answered

All CC Libraries have vanished

All CC Libraries have vanished from my account. When I open documents (InDesign, Illustrator) it says that the assets are missing. Even when I go to my account on adobe.com and check it's blank. After about 30 minutes, they all showed up again, but disappeared after about a minute.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    alia58338756Correct answer
    Participant
    Nov 20, 2017 4:28 PM UTC

    Hi David - Looks like they are all back in working order as of this morning!

    Thanks!

    View reply

    7 replies

    Risa0101
    Participating Frequently
    Nov 23, 2021 8:23 AM UTC

    I'm having this problem now. 

    Translate
    donniew82216400
    Participant
    Nov 30, 2021 1:56 PM UTC

    same here

    Translate
      Risa0101
      Participating Frequently
      Dec 1, 2021 12:21 AM UTC

      Sorry this is also happening to you, but it does make me feel better that its not just me that can't use my libraries, because that points to an Adobe issue and not a my work institution's issue. I thought it was my institution (enterprise license) that turned this feature off. Hopefully Adobe fixes this soon because I've already wasted several days of work getting my IT dept to reload my software over and over. Theres some bug in the Libraries launcher file orcing the use of Internet Explorer which is pretty much dead these days. I'm not sure if Adobe updates that Launcher file whether that would even bring my libraries back. This is a terrible inconvienience and is making 3 of my work projects significantly delayed and slower, not to mention all the lost work time troubleshooting this. I just wish this software suite worked easily and consistently before they push it out. Just seems like we pay for a lot and they don't actually provide the services that are promised.

      Translate
      David__B
      David__B
      Legend
      Nov 20, 2017 4:14 PM UTC

      Hi Roost03 & Ali,

      We had some recent outages and I'm wondering if that was related. Are you still experiencing issues seeing and trying to use the libraries?

      Thanks,

      - Dave

      Translate
      alia58338756Correct answer
      Participant
      Nov 20, 2017 4:28 PM UTC

      Hi David - Looks like they are all back in working order as of this morning!

      Thanks!

      Translate
      David__B
      David__B
      Legend
      Nov 20, 2017 4:29 PM UTC

      Great to hear, thanks for confirming!

      Translate
      alia58338756
      Participant
      Nov 18, 2017 6:18 AM UTC

      I am having the exact same issue.

      I still have all of my creative cloud files, but none of my libraries are showing up. I had 2 that were shared to me by others and i had created 2-3 of my own. I check on the website and I don't see any libraries in my All, Shared, or Archived sections.

      How could they just vanish though...?

      Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices