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Benny Stühler MM
Participant
Apr 14, 2023 8:35 AM UTC
Answered

All Creative Cloud Files gone, Adobe says i don't have any subscription

Hey,

are there any difficulties with the creative cloud services today? All my subscriptions and files stored in the cloud are gone.

 

Best regards

Benny

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Benny Stühler MMCorrect answer
Participant
Apr 14, 2023 8:58 AM UTC

Ok IT solved the problem, auto continue subscription didn't work properly

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4 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Apr 15, 2023 3:23 AM UTC

>files stored in the cloud are gone

 

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes

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Benny Stühler MMAuthorCorrect answer
Participant
Apr 14, 2023 8:58 AM UTC

Ok IT solved the problem, auto continue subscription didn't work properly

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 14, 2023 2:07 PM UTC

thanks for the update @Benny Stühler MM 

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Benny Stühler MMAuthor
Participant
Apr 14, 2023 8:44 AM UTC

ok i think this problem might be on our IT side

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