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Sanskar327868093zzt
Participant
October 8, 2023
Question

All files Lost

  • October 8, 2023
  • 2 replies
  • 142 views

Version: 23.10.02-google-dynamic

Platform and OS: mobile; An

 

Today, while I was searching through my scanned documents and after an hour I again accessed the app for the documents, and to my shock my all files have been deleted, and when I tried to log out and log in, including switching to mobile usage all I was able to access was one file only rest were lost.

So how to recover them, and what exactly is happening with adobe services?

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 10, 2023

    [Moved from Using the Community forums to Creative Cloud Services.]

     

    Also make sure you're logged-in to the correct Creative Cloud account.

     

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 8, 2023

    use a web browser to navigate to the following locations. at each location there are several folders/links to check.  start with documentcloud.

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

     

    the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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