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Participant
January 29, 2017
Question

All my files and designs are in archive

  • January 29, 2017
  • 1 reply
  • 355 views

Hi,

i needed some help to move my files/designs in creative cloud to a second hard drive in my computer and have it save to this new location after contacting the help online chat im now with out any designs and trying to get them back.... very disappointing with adobe and creative cloud system. the online chat was no help. if anyone has any idea how to get my 3000+ designs back let me know if not ill just have to stop using adobe....

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1 reply

kglad
Community Expert
Community Expert
January 29, 2017

search your computer for the missing file types.

Participant
January 30, 2017

i have, unfortunately when i moved the file the way i was told to it archived all my files and im now trying to download load the 20gb of files.balso illustrator is not working anymore :/ adobe has failed....