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PNog
Inspiring
September 29, 2023
Answered

Any problem with Adobe Creative Cloud?

  • September 29, 2023
  • 1 reply
  • 3084 views

I haven't changed absolutely anything on my firewall or antivirus settings, but I've been receiving this message since the beginning of the day.
“Libraries sync error - Creative Cloud services are blocked. Please check your Firewall settings.”
I assume this is an issue on Adobe's side because the message and alert are intermittent.

 

This topic has been closed for replies.
Correct answer kglad

first, update your os and then restart your computer. if that fails proceed to the following steps:

 

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

 

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

 

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 29, 2023

first, update your os and then restart your computer. if that fails proceed to the following steps:

 

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

 

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

 

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

PNog
PNogAuthor
Inspiring
September 29, 2023

@kglad 
I'm on a Mac M1.
I deleted the “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” folders and so far it hasn't happened again.
Thank you so much.

kglad
Community Expert
Community Expert
September 29, 2023

@PNog 

 

good to hear!  (and thank your the follow-up.)