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adieu
Inspiring
Jun 28, 2020 8:28 PM UTC
Question

Any way to restore deleted files?

Today, I somehow accidentally deleted gigabytes of files from the Creative Cloud folder on my computer. I don't think I synced the files, my account tells me I have no synced files. Didn't realize that was necessary. Have I lost them all?

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    6 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Jul 6, 2020 10:34 PM UTC

    Check your Recycle Bin.   Nothing gets permanently deleted until you clean out the bin.

    Similarly, deleting files from your Creative Cloud storage space is a 2-step process. 

     

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    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    Jun 29, 2020 9:33 AM UTC

    Have you looked in the Trash/Recycle Bin?

    All deleted files are supposed to go to those.

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    adieuAuthor
    Inspiring
    Jul 6, 2020 6:22 PM UTC

    Some did go into trash, roughly one third. No idea why those files and not others. Clearly should have had better backups.

     

    Did have some of them archived in Dropbox, so not all was lost, but it very hit and miss. Lesson learned.

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    Test Screen Name
    Legend
    Jun 29, 2020 8:24 AM UTC

    Some people think, because some web sites say, that when you start using Cloud stuff you don't need backups any more. This is plain wrong, and very dangerous advice. Be sure you have good, and tested, backups.

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    Just Shoot Me
    Just Shoot Me
    Legend
    Jun 28, 2020 9:46 PM UTC

    I moved your post to a better forum, CC services.

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    Just Shoot Me
    Just Shoot Me
    Legend
    Jun 28, 2020 9:28 PM UTC

    First open the CC desktop app and look at the Cloud icon in the top right tool bar to see if Suync is paused.

     

    If it is then nothing got uploaded to the Adobe cloud storage system.

    If it is active then whatever was in the folder it is linked to got deleted from the clouds. Look in the Deleted area.

     

     

     

    As to whether you can restore those deleted file depends on several factors.

    First STOP using that computer. 

    Try a File Recovery utility. Google File recovery Utility.

     

     

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