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Participant
December 23, 2019
Question

Após a instalação o programa não abre

  • December 23, 2019
  • 1 reply
  • 490 views

Após instalar o Adobe Creative Cloud, instalo o photoshop, porem ao tentar iniciar o programa, uma janela do Creative Cloud abre e fica carregando, porem não termina o carregamento. Caso eu clique para encerrar a janela, ela fecha o programa junto. Como faço para faze-lo funcionar?

Já tentei desinstalar todos os programas e reistala-los, mas nao funcionou. Recentemente formatei o HD e tive que instalar o Windows 7, por conta da minha placa mãe.

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1 reply

Nancy OShea
Community Expert
Community Expert
December 23, 2019
  1. Be sure your computer meets or exceeds the basic system requirements. 
    https://helpx.adobe.com/creative-cloud/system-requirements.html
    https://helpx.adobe.com/photoshop/system-requirements.html
  2. Re-start your computer after installation of software.
  3. Launch apps by right-clicking on the desktop icon and select run as administrator.

 

 

Nancy O'Shea— Product User & Community Expert