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Participating Frequently
January 21, 2021
Question

Apparently "available in your subscription" means the exact opposite to Adobe

  • January 21, 2021
  • 2 replies
  • 223 views

Can somebody explain why these apps are in a section titled "Available in your subscription" in the CC Desktop app when they are, according to Adobe customer support, not at all available in my current subscription.

 

I understand that my subscription only includes 3 specific applications, so why would there be anything else in this section besides those 3?

 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
January 21, 2021

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm what you're paying for.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
January 21, 2021

They are avaialble as free 7 days trials.  After which you will need to subscribe to keep using them.

 

 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
January 21, 2021

If that's the case, why aren't they listed in the "Trials" section?