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robbym50423878
Participating Frequently
May 24, 2019 4:16 PM UTC
Question

Apple HEIC files do not show up from a 'share link'

Steps to replicate

1. Upload a .HEIC file to your creative cloud. Notice how it uploads fine, you can see a preview thumbnail, and if you press the i to the right of the page, it will show type as, Graphic.

2. Now create a share link for the file.

3. Open the share link and you will see something like the picture below. Also notice how the type has changed to Unknown.

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4 replies

robbym50423878
Participating Frequently
Jun 14, 2019 6:24 PM UTC

suggested solution here does not work. What can I convert my .HEIC files to?

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robbym50423878
Participating Frequently
Jun 14, 2019 2:14 PM UTC

The bug is still pending engineer action.

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robbym50423878
Participating Frequently
May 27, 2019 6:34 PM UTC

I opened a bug report for this issue.

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kglad
Community Expert
Community Expert
May 24, 2019 7:07 PM UTC