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robbym50423878
Participating Frequently
May 24, 2019
Question

Apple HEIC files do not show up from a 'share link'

  • May 24, 2019
  • 4 replies
  • 533 views

Steps to replicate

1. Upload a .HEIC file to your creative cloud. Notice how it uploads fine, you can see a preview thumbnail, and if you press the i to the right of the page, it will show type as, Graphic.

2. Now create a share link for the file.

3. Open the share link and you will see something like the picture below. Also notice how the type has changed to Unknown.

This topic has been closed for replies.

4 replies

robbym50423878
Participating Frequently
June 14, 2019

suggested solution here does not work. What can I convert my .HEIC files to?

robbym50423878
Participating Frequently
June 14, 2019

The bug is still pending engineer action.

robbym50423878
Participating Frequently
May 27, 2019

I opened a bug report for this issue.

kglad
Community Expert
Community Expert
May 24, 2019