Apps

Forum|Forum|4 years ago
April 28, 2021
3 replies
376 views

I've been payin for Adobe creative cloud for about 6 months now. As I sign in to the cloud i dont have access to over half of the apps I should be able to have access to. How do I fix this problem with adobe?

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Correct answer John T Smith

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Nancy OShea

Community Expert

You're probably not logged-in to your PAID plan. But to be thorough, also ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one, they vary by product.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

If you're on a deficient computer, you may not see all the apps.

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

If that doesn't help:

1. Please name a couple of apps you should be able to access. Or if you see less than 6 apps, please list ALL the ones you can access.

2. Please tell us your exact operating system version.