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Participant
January 29, 2024
Question

Arquivos da nuvem sumiram

  • January 29, 2024
  • 2 replies
  • 318 views

Minha assinatura expirou pois eu me formei e era a faculdade que pagava. Então eu assinei novamente (na mesma conta), mas todos os meus arquivos que estavam salvos na nuvem sumiram, inclusive fotos do Lightroom que eu ainda não tinha terminado de tratar.

 

Como faço para recuperar? Queria no minímo as fotos do Lightroom, já que não tenho elas no computador, só na nuvem.

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2 replies

John T Smith
Community Expert
Community Expert
January 29, 2024

>don't have them on the computer, only in the cloud

 

For anyone else reading this, you should always have a local copy of all files

 

If you don't have space on your computer drive use an external drive for files
A USB flash drive to keep in a safe place... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

kglad
Community Expert
Community Expert
January 29, 2024

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.