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TDRonline
TDRonline
Known Participant
January 20, 2016
Answered

Assets > Files, unable to access.

  • January 20, 2016
  • 2 replies
  • 699 views

So I needed to start accessing my files but I have a red exclamation mark next to the file tab, when I click on the file tab it just sits there with the loading circle.

I have restarted to see if it would resolve the issue, but with no resolve.

Anyone else having this same issue?

    This topic has been closed for replies.
    Correct answer robynd65925227

    I closed out of the Creative Cloud app and restarted my computer.  When everything booted back up, the app icon still showed as being open on my desktop toolbar.  I right clicked it and clicked Quit, then restarted my computer again.  I clicked on the app icon on my desktop to open Creative Cloud.  That seems to have fixed my issues with file access.

    2 replies

    robynd65925227
    robynd65925227Correct answer
    Participant
    March 21, 2016

    I closed out of the Creative Cloud app and restarted my computer.  When everything booted back up, the app icon still showed as being open on my desktop toolbar.  I right clicked it and clicked Quit, then restarted my computer again.  I clicked on the app icon on my desktop to open Creative Cloud.  That seems to have fixed my issues with file access.

    robynd65925227
    robynd65925227
    Participant
    March 21, 2016

    I am having the same issue.  I can access everything else except my downloaded files and Typekit fonts.  Closing out of everything and restarting my computer used to work.  That is no longer the case.  This is highly annoying, seeing as how I need my downloaded fonts for the ad pieces I'm working on.

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