Inspiring

Question

Auto-Update not working

Forum|Forum|4 years ago
August 19, 2021
4 replies
2295 views

I have auto-update turned on in the Creative Cloud app for all my apps like Photoshop, etc. But it isn't auto-updating. I still have to press each update button individually.

Also

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unhelpfultroubleshooter

Participating Frequently

I have this issue too.

Inspiring

I have the same issue. Updated the AUSST last night and apps show an update is available but they're not auto-updating.

Have already done the reinstall of CC desktop

Community Expert

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, restart your computer.

Community Expert

Community Expert

Unfortunately, that didn't work either...

try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Community Expert

Community Expert

Try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

jackbrannen_plAuthor

Inspiring

Whoops, was going to say: also, this website required me to pick one or more topics, but none is relevant to my question. Great design, Adobe. 🙄

Community Expert

Community Expert

Great design, Adobe. 🙄

By @jackbrannen_pl

Adobe rents this platform from Khoros. They didn't create it.

I don't even use the Topics tag.