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Daniel5FD6
Participant
October 15, 2020
Question

Avoid automatic logout

  • October 15, 2020
  • 1 reply
  • 455 views

I am using Creative Cloud for a few months without problems. However, since last week, when opening any adobe program, I am always asked to enter email address and password. In fact the same is happening with my Outlook email accounts.

 

As I have not changed any security settings, I am wondering if anyone of you has an idea how to avoid this inconvenience.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 15, 2020

your sign-in info is stored in your oobe folder.

 

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

 

periodically check that folder to see if files are being deleted or changed before you're prompted to re-sign-in.  

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