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karthikh98518114
Participant
September 9, 2024
Answered

Avoid sending duplicate emails from a Campaign in ACC

  • September 9, 2024
  • 2 replies
  • 318 views

Hello Community,

 

We have a Campaign/worfklow that is set to run indefinitely in ACC which runs daily. We are relying on DeliveryLogs to see if this email was sent, but unfortunately the delivery logs are retianed for only 90 days so once the 90 days period is over there is potential a chance that the consumers will receive deplicate emails. Is there a way around this? Is there a property we can set in the Campaign to avoid sending duplicate emails? We have other less preferred options like creating a List or setting a flag in the recipients to know if the emails was sent. But just wondering if there is an option to do this OOB. Thanks for your help!

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
September 9, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
September 9, 2024
karthikh98518114
Participant
September 9, 2024

Yes, I already did that. Thanks for your reply.

Peru Bob
Community Expert
Community Expert
September 9, 2024

You're welcome.